Vantage IT Limited Client Agreement Overview
1. Introduction
This Agreement outlines the terms and conditions under which Vantage IT Limited (hereinafter referred to as “Vantage IT”) will provide IT services to the Client (hereinafter referred to as “Client”).
2. Services Provided
Vantage IT agrees to provide the following services:
- IT Support and Maintenance: Regular maintenance and on-demand support for IT infrastructure.
- Software Development: Custom software solutions tailored to the Client’s needs.
- Consulting Services: IT strategy, planning, and consulting services.
- Network and Security Services: Setup, monitoring, and security management of network infrastructure.
3. Service Level Agreement (SLA)
- Response Time: Vantage IT will respond to support requests within [specified time] hours.
- Resolution Time: Issues will be resolved within [specified time] hours/days based on the complexity and severity.
- Uptime Guarantee: Vantage IT ensures a minimum uptime of [specified percentage], excluding scheduled maintenance.
4. Fees and Payment Terms
- Service Fees: The Client agrees to pay Vantage IT the fees outlined in the attached pricing schedule.
- Invoicing: Invoices will be issued monthly/quarterly and are payable within [specified days] days of receipt.
- Late Payments: Late payments will incur a fee of [specified percentage] per month.
5. Confidentiality
- Non-Disclosure: Both parties agree to keep confidential all information that is not public knowledge and is disclosed during the term of this Agreement.
- Data Protection: Vantage IT will comply with all relevant data protection regulations and ensure the security of Client data.
6. Intellectual Property
- Ownership: All intellectual property developed by Vantage IT during the term of this Agreement will be the property of the Client.
- License: The Client grants Vantage IT a non-exclusive, royalty-free license to use its intellectual property solely for the purpose of providing the services.
7. Term and Termination
- Term: This Agreement will commence on [start date] and will continue for [specified term] years/months unless terminated earlier.
- Termination for Convenience: Either party may terminate this Agreement with [specified notice period] notice.
- Termination for Cause: Either party may terminate this Agreement immediately if the other party breaches any material term of this Agreement and fails to remedy the breach within [specified period].
8. Limitation of Liability
- Exclusion of Liability: Vantage IT will not be liable for any indirect, incidental, or consequential damages.
- Cap on Liability: Vantage IT’s total liability under this Agreement will not exceed the total fees paid by the Client in the preceding [specified period].
9. Dispute Resolution
- Negotiation: The parties agree to attempt to resolve any disputes through good faith negotiations.
- Arbitration: If negotiations fail, disputes will be resolved through binding arbitration under [specified rules].
10. General Provisions
- Governing Law: This Agreement will be governed by the laws of [specified jurisdiction].
- Entire Agreement: This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings.
- Amendments: Any amendments to this Agreement must be in writing and signed by both parties.
- Assignment: Neither party may assign this Agreement without the prior written consent of the other party.